Logistics is an integral part of running a business. It is the process that ensures that the products are supplied at the right quantity, quality, time, and costs. The flow of products, however, does not always end with the consumer as the destination. There are instances when products are returned by the buyer to the seller or manufacturer. This is where the process of reverse logistics occurs.
What is reverse logistics?
Reverse logistics is defined as “the process of moving goods from their typical final destination to capture value or proper disposal.” It includes operations involving reusing of products and materials. In essence, it exists because there is a possibility that a customer sends a product back to the seller. This concept is becoming more and more prevalent; in fact, businesses are finding opportunities in it.
Why are products returned?
There are different reasons why a buyer sends back the goods to the seller or manufacturer. Overstocking is one example. Shops, resellers, or distributors return excess products that cannot be put up for sale anymore. Field return is another example, wherein defective units or components are returned by, for instance, a field engineer to the supplier.
Another example is when the buyer returns products because it did not satisfy their expectations. Known as commercial returns, this is common among online retailers.
How is a reverse logistics process developed?
Businesses need a solid implementation of reverse logistics to efficiently manage such returns while minimizing involved costs and improving related practices. To do this, some factors must be considered.
Prevention is one of the most important factors. A company should endeavor to deliver high-quality products to reduce instances of product return. Cycle time is another crucial aspect of making reverse logistics work to your organization’s benefit. The return process should be evaluated to identify practices that lead to losses and areas that should be improved.
Technology is another vital factor. Due to the growing need for an efficient logistics process, it pays to invest in the right tools. Good thing reverse logistics software like ReverseLogix is readily available to provide a streamlined and systematic process.
Learn more about how you can improve this aspect of your business by consulting with a reputable provider of reverse logistics solution.